Frequently Asked Questions
1. Our Ritual & The Ceremony clothes™
support for your peace of mind.
If you have questions regarding an item, please contact us by the inquiry form.
Please make sure to send all inquiries regarding item conditions before you place an order, as we generally do not accept order cancellations. For older items, we may not be able to provide measurements. Generally, we are unable to provide any additional photos for any item.
If you have questions regarding an item, please contact us by the inquiry form.
Please make sure to send all inquiries regarding item conditions before you place an order, as we generally do not accept order cancellations. For older items, we may not be able to provide measurements. Generally, we are unable to provide any additional photos for any item.
If you have questions regarding an item, please contact us by the inquiry form.
Please make sure to send all inquiries regarding item conditions before you place an order, as we generally do not accept order cancellations. For older items, we may not be able to provide measurements. Generally, we are unable to provide any additional photos for any item.
2. Sizing, Capacity & Selection (The Practical Guide)
Transparent information and dedicated support for your peace of mind.
The general industry rule is simple: 1 pound of healthy body weight = 1 cubic inch of cremated remains.
- Example:If your loved one weighed 200 lbs, you need an urn with at least 200 cubic inches of space.
Most of our adult urns (including the Heritage Wood Collection) hold 218+ cubic inches, making them a safe fit for nearly any adult.
If you have questions regarding an item, please contact us by the inquiry form.
Please make sure to send all inquiries regarding item conditions before you place an order, as we generally do not accept order cancellations. For older items, we may not be able to provide measurements. Generally, we are unable to provide any additional photos for any item.
If you have questions regarding an item, please contact us by the inquiry form.
Please make sure to send all inquiries regarding item conditions before you place an order, as we generally do not accept order cancellations. For older items, we may not be able to provide measurements. Generally, we are unable to provide any additional photos for any item.
3. Shipping, Logistics & Timing
Transparent information and dedicated support for your peace of mind.
Because each memorial is meticulously crafted and undergoes our rigorous White Glove Inspection™ before leaving our workshop, we prioritize quality over speed.
- Standard Global Air Shipping:Typically takes 7–15 days.
- Processing Time:Please allow 1-3 days for us to finalize personalization and prepare your memorial for safe travel.
Our Promise: Although it travels a long distance to reach you, we personally keep a close eye on your order daily. We believe a forever memorial is worth the short wait to ensure it arrives perfect.
- We can, but given the international shipping timeline, we strongly recommend shipping to your home address instead.
- Why?Shipping to your home gives you the control to receive the package personally.
The Benefit: It allows you to open the box in a quiet space, inspect the urn using your Ceremony Care Kit™, and ensure everything is exactly as you envisioned before bringing it to the funeral director. It adds a layer of peace and personal care to the process.
- PO Boxes:Yes, for Jewelry and small Keepsakes. For full-size urns, a physical street address is required for secure delivery and signature confirmation.
- Military (APO/FPO): We are honored to serve military families. Please allow extra time (often 2-4 weeks) as these shipments must be handled via specific military mail channels.
Yes. We understand the need for privacy. Our shipping boxes are plain and unbranded on the outside, so neighbors or visitors won’t know the contents.
4. Personalization & Engraving
Transparent information and dedicated support for your peace of mind.
If you have questions regarding an item, please contact us by the inquiry form.
Please make sure to send all inquiries regarding item conditions before you place an order, as we generally do not accept order cancellations. For older items, we may not be able to provide measurements. Generally, we are unable to provide any additional photos for any item.
If you have questions regarding an item, please contact us by the inquiry form.
Please make sure to send all inquiries regarding item conditions before you place an order, as we generally do not accept order cancellations. For older items, we may not be able to provide measurements. Generally, we are unable to provide any additional photos for any item.
If you have questions regarding an item, please contact us by the inquiry form.
Please make sure to send all inquiries regarding item conditions before you place an order, as we generally do not accept order cancellations. For older items, we may not be able to provide measurements. Generally, we are unable to provide any additional photos for any item. If you have questions regarding an item, please contact us by the inquiry form.
Please make sure to send all inquiries regarding item conditions before you place an order, as we generally do not accept order cancellations. For older items, we may not be able to provide measurements. Generally, we are unable to provide any additional photos for any item.